Guest Service Directory
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From 9.00am for both sit-in or takeaway.
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Open daily from 12pm:
Lunch Service - 12-3pm
Dinner Service - 5-9pm
Drinks & snacks are available during restaurant closure between 3-5pm. Please just speak to one of our team members who will be happy to help.
View the menu -
Cycle around the local area and enjoy the scenic views. To enquire about bicycle availability & to hire, please contact reception by dialing 0.
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Any valuables and oversized valuables should be given to reception for safe keeping. Responsibility of all guests’ property will be managed by the Hotel Proprietors Act 1963.
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The hotel has a carpark to the rear of the building and is £6.00 per 24hours. There is free parking to the front of the hotel on the opposite side of the street including the carparks by the harbour.
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Reception will help provide information on the services and location of churches and places of worship.
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We accept the following credit and debit cards: Visa, MasterCard, Visa Debit, American Express, Switch Maestro, Electron, Solo.
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Should you wish to make charges to your room during your stay, your credit/debit card details will be required. Please contact reception on 151.
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The hotel can cater for functions of up to 600 people. To get further information please contact reception or email Sales and Marketing on events@marinehotelballycastle.com
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Should you have any comments or suggestions during your stay with us please speak to the Duty Manager. Your comments and experiences are important to us and help us to continuously monitor and improve our services and facilities.
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Please vacate your room by 11am on the day of departure. This may be extended for a small supplement, subject to availability. Please make your arrangements at reception.
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If a doctor, pharmacist, or dentist is required kindly contact reception or Night porter by dialling 0
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Please use the door hanger provided.
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Please refer to the evacuation information on the inside of your bedroom door. In an event of a fire, leave the building as quickly and calmly as possible.
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E-mails can be received at the following address reception@marinehotelballycastle.com and marked for the recipients attention
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Please refer to the information on the back of your bedroom door.
There is an evac chairs available on both floors (outside the lift) to assist wheelchair users in the unlikely event of an evacuation. -
The reception team will be pleased to assist you in ordering flowers for both local and international deliveries.
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Click here to find out about free to join guest activities during your stay.
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The housekeeping department is at your service to make your stay more comfortable and would be pleased to provide assistance with any requirements. If there is something you have forgotten to bring please let us know and we will try to assist as best we can. Please dial 0
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Our Reception team will be happy to assist you in making an appointment with a local hairdresser or beautician.
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This service is complimentary.
To connect, please search for MH Wi-Fi Password: BeachLife! -
Please contact reception if this is required and we will have an iron and ironing board delivered to your room. Dial 0
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You will be issued with your room key and card holder upon check-in. Please keep this card with you at all times.
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All lost property is held in a locked stored by the housekeeping department. Please dial 0 for information.
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The hotel does not provide laundry service. There is external companies subject to availability – Ballyvoy Express Laundry. Please call 07414462662
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Should you require the assistance of the manager on duty for any reason during your stay, please dial 0.
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Local Newspapers are delivered daily to the hotel and can be found in our Costa Coffee shop each morning. Should you wish to order a morning newspaper please contact reception.
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Please enquire at reception. A4 copes are charged at 10p per page.
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Extra bedding and pillows are available please dial 0 for reception.
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Luggage may be deposited at reception before check-in or after departure. A member of staff can assist with bags if required.
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For further reservations, please contact the front office team. Alternatively reservations can be made by emailing reception@marinehotelballycastle.com where you will be given the best available rates.
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There are room service menus available in your room. To place an order, please dial 0.
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We have a commitment to sustainability and are encouraging our guests and customers to do so to. To find out more about our sustainable practices and policy, please visit marinehotelballycastle.com/sustainable
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To arrange a taxi, please ask reception for assistance by dialing 0.
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All rooms are equipped with Digital Flat screen TV’s offering Freeview TV Channels.
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Additional toiletries are available from reception.
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To arrange a morning wake up call, please dial 0 to speak to reception or night porter.
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You can find water stations on the first and second floor in the main hotel. Please feel free to use these at anytime to keep hydrated.
Fire Evacuation
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Stay calm. The alarm can be activated by breaking the glass of any red fire alarm activation point.
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Do this to prevent spread of smoke and fire. Only do this if it is safe to do so.
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Make sure all occupants of your room are accounted for. If they are in another part of the hotel, leave by the emergency exits and report the situation to the Hotel Fire Warden at the assembly point.
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The quickest route to the assembly point from your emergency exit is clearly indicated on the emergency evacuation procedures displayed on the back of your door.
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Marine Hotel Policies
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The Marine Hotel operates a Strict No Smoking Policy in all of the bedrooms including those with balconies. There are designated smoking areas outside the front doors of the hotel.
This policy includes e-cigarettes as these also set of the alarm system. Our Policy is to enforce a £100.00 fine to any guests who smoke in their bedrooms or in areas which are not designated smoking areas. This charge is for the deep cleaning of the bedrooms.
Any guest found with illegal substances will be immediately removed from the premises with the relevant authorities contacted.
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Parties in guest rooms are strongly prohibited. Noise is expected to be kept at a minimum at all times, as the hotel has an obligation to provide our guests with a quiet and comfortable stay, and will not tolerate actions that will produce otherwise. We ask that non registered guests curtail their visits to guest rooms by 10pm. The hotel reserves the right to evict as well as charge a noise disturbance fee.
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All items found in the hotel’s guest rooms and common areas are logged and stored in our Lost & Found Department for two months. If any of your belongings has been lost or forgotten during your stay or visit, please call the hotel directly. In order to properly identify an item, you must provide a complete description, including the date and area where the item was left. The hotel does not bear responsibility for any lost or forgotten items and cannot guarantee that items will be found. The hotel does not provide any compensation for lost or forgotten items under any circumstances. Postage of any found item will be at the expense of the owner. The hotel does not take responsibility for any loss or damage caused during mailing. If you have someone pick up an item for you, please provide us with their name and ensure that they have valid photo identification. The hotel will not release any item without valid photo identification.
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A guest room can accommodate a maximum of two pets which cannot be left unattended in guest rooms. Pets must be on leashes when using the ground floor area of the Hotel and must be accompanied by owners at all times.
The hotel reserves the right to charge for excessive cleaning or repairs for damage caused by a pet. If damage is found after checkout, the credit card on file will be charged accordingly. The hotel reserves the right to charge the credit card on file to compensate guests who are disturbed by pet noises.
